To issue a refund please follow the Manage refunds documentation. The customer is not eligible for a refund in this case. Please note: This status does not refund the customer.Īn example use case: The merchant wants to cancel the order because the customer has become unresponsive and they do not know where to ship the product. Cancelled - Cancelled by an admin or the customer – stock is increased, no further action required.On hold - Awaiting payment – stock is reduced, but you need to confirm payment.Completed - Order fulfilled and complete – requires no further action.All product orders require processing, except those that only contain products which are both Virtual and Downloadable. Processing - Payment received (paid) and stock has been reduced order is awaiting fulfillment.Note that this status may not show immediately and instead show as Pending until verified (e.g., PayPal). Failed - Payment failed or was declined (unpaid) or requires authentication (SCA).
Order statuses let you know how far along the order is, starting with “Pending payment” and ending with “Completed.” The following order statuses are used:
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